Position: Area Manager
Location: Gauteng
Reports to: Regional Manager
Salary: R 12, 000 to R 16, 000O per month
Description:
The Area Manager will be directly responsible for delivering growth, maximizing sales and profitability, providing the team with a stimulating and supportive environment, maintaining and increasing standards of customer service across the retail areas, driving team performance, and controlling training and development of the retail ground team.
Key Responsibilities:
Sales and Profitability
- Responsible to drive area sales and profit plans to budget through strong leadership, organizational planning, customer service and successful execution of all field operations strategies consistently across all stores.
- Lead and direct the development of department level sales goals and action plans for store teams directly tied into measurable results and timely and consistent execution.
- Ensure that all employees are knowledgeable and current on the product offering, promotions, and internal processes.
- Accountable to ensure that trends or under performance are formally addressed with clear and documented performance improvement plans.
- Ensure all sales and profitability scorecard fields are checked and executed to bring in line with company standards.
Stock Management
- Ensure that each Field Marketer / Jobber is equipped with the necessary tools of trade.
Customer Engagement
- Ensure that all staff are coached to understand the importance of a good customer experience.
- Responsible for managing staff to ensure all stores consistently receive acceptable customer service.
Training and Staff Development
- Ensure that all employees have received KLM Bronze, Silver, and Gold training.
- Conduct in-field training on an ongoing basis and identify further training needs with staff.
Communication
- Responsible to communicate the company objectives consistently and effectively to field teams through daily WhatsApp engagement.
Staff Management
- Ensure that the overall HR principles and standards for the area reflects high standards coupled with coaching and mentoring programs for the employees’ development.
- Responsible for monitoring employees’ performance and addressing under performance.
Competencies:
The Area Manager must display the following critical competencies:
- Strong business acumen.
- Organisation and planning abilities
- Ability to work in a pressured, deadline-driven environment with strong focus on delivery.
- Innovative, dynamic self-starter.
- Excellent communication skills.
- Assertiveness and good conflict management skills.
- Honesty.
- Team Player.
- Time management.
- Attention to detail.
- Sales and profit focus.
- Customer service orientated.
Education & Qualifications:
- Grade 12 / relevant degree / diploma
- Extensive knowledge in the informal market
- Proven track record of staff management
Skills Required:
- Excellent leadership skills
- Team Player
Please forward your CV to justincv@lemoninc.co.za