Position: Regional Manager
Location: KZN and Sandton
Salary: R40, 000 per month
Description:
The Regional Manager will be directly responsible for delivering growth, maximizing sales and profitability, providing the team with a stimulating and supportive environment, maintaining, and increasing standards of customer service across the retail areas, driving team performance, and controlling training and development of the retail ground team.
Key Responsibilities:
- Sales and Profitability
- Responsible to drive area sales and profit plans to budget through strong leadership,
organizational planning, customer service, and successful execution of all field operations strategies consistently across all stores - Lead and direct the development of department level sales goals and action plans for store teams directly tied into measurable results and timely and consistent execution
- Ensure that all employees are knowledgeable and current on the product offering,
promotions, and internal processes - Accountable to ensure that trends or under performance are formally addressed with clear and documented performance improvement plans
- Ensure all sales and profitability scorecard fields are checked and executed to bring in line with company standards
- Stock Management
- Ensure that each Field Marketer / Jobber is equipped with the necessary tools of trade
- Customer Engagement
- Ensure that all staff are coached to understand the importance of a good customer
experience - Responsible for managing staff to ensure all stores consistently receive acceptable customer service
- Training and Staff Development
- Ensure that all employees have received KLM Bronze, Silver, and Gold training
- Conduct in-field training on an ongoing basis and identify further training needs with staff
- Communication
- Responsible to communicate the company objectives consistently and effectively to field teams through daily WhatsApp engagement
- Staff Management
- Ensure that the overall HR principles and standards for the area reflects high standards coupled with coaching and mentoring programs for the employees’ development
- Responsible for monitoring employees’ performance and addressing under performance
Competencies:
The Regional Manager must display the following critical competencies
- Strong business acumen
- Organisation and planning abilities
- Ability to work in a pressured, deadline-driven environment with strong focus on delivery
- Innovative, dynamic self-starter
- Excellent communication skills
- Assertiveness and good conflict management skills
- Honesty
- Team Player
- Time management
- Attention to detail
- Sales and profit focus
- Customer service orientated
Education & Qualifications:
- Grade 12 / relevant degree / diploma
- Extensive knowledge in the informal market
- Proven track record of staff management
Skills Required:
- Excellent leadership skills
- Team Player
Please forward your CV to justincv@lemoninc.co.za